Visit Japan Web 2026: How to Register (Step-by-Step) + QR Code Guide

For an ordinary foreign visitor, complete both the immigration and customs questions for your planned arrival. Adding a passport or flight alone does not finish the process. Before departure, check that you can display the latest entry QR code for each traveler using the service.

Jump to account registration, intended stay and the day calculator, your entry QR code, or family registration.

What Is Visit Japan Web?

Visit Japan Web is the official online service operated by Japan's Digital Agency. It bundles three different arrival-related procedures into one account:

• Immigration entry information (replaces the paper disembarkation card)
• Customs declaration (replaces the yellow paper customs form)
• Tax-free shopping registration (used at participating retailers — a separate QR from the entry code)

For the first two — immigration and customs — Visit Japan Web generates a single unified 2D code that you scan at the airport. Since January 25, 2024, immigration and customs share the same code; older guides that mention separate "blue" and "red" QR codes are out of date.

For tax-free shopping, Visit Japan Web generates a separate QR code that you present at participating stores. This guide focuses on the entry 2D code; for the tax-free side, see Japan Tax-Free Shopping Guide 2026.

Who Should Use It

Visit Japan Web is available to all travelers entering Japan, including:

• Foreign tourists (visa-free and visa holders) — review Japan's current visa-free stay periods, then check your passport and dates with our Japan Visa Calculator
• Japanese nationals returning from abroad
• Foreign residents with re-entry permits

It's optional: the applicable paper forms remain available. The electronic customs declaration gates (e-Gates) at the major international airports use the Visit Japan Web 2D code; without it, follow airport signs and staff directions for the paper/manual route.

What You'll Need

Before you start, gather:

• Valid passport (you'll enter your passport number, expiration date, etc.)
• Flight details (airline, flight number, arrival date and airport)
• Accommodation address in Japan (hotel name and address; booking confirmation is fine)
• Email address (for creating your account)
• A device with internet (phone, tablet, or computer)

Step-by-Step Registration

Step 1: Create Your Account

Go to the official Visit Japan Web site at vjw.digital.go.jp and tap "Create a new account".

1. Enter your email address
2. Create a password — at least 10 characters, including uppercase, lowercase, numbers, and symbols
3. You'll receive a verification code by email — enter it to activate your account
4. Fill in your basic personal information (name as shown on passport, date of birth, nationality)

After your account is active, you land on the dashboard. From here you'll register your trip and your traveler details.

When you enter your passport details, double-check the passport number, surname, and given name against the photo page of your passport.

Step 2: Register Your Trip

Once logged in, tap "Register new planned entry/return" — the wording used in the current official manual — and enter:

• Arrival date in Japan
• Airline name and flight number (e.g., ANA NH104)
• Airport of arrival (Narita, Haneda, Kansai, etc.)

Step 3: Complete the Immigration Section

After your trip is saved, you'll land on the Japan entry/return procedure screen. For an ordinary foreign visitor, the current official manual shows a combined "Immigration Clearance and Customs Declaration" procedure under the trip. Open that procedure to enter both sets of information.

The cards shown on this screen vary by traveler type. Japanese nationals and some foreign residents using a re-entry flow may see a customs-only procedure instead of the combined visitor procedure. Follow the labels shown for your applicant; a customs-only screen from another traveler's account is not a reliable guide for a first-time foreign tourist.

This replaces the paper "Disembarkation Card" you'd normally fill out on the plane. You'll provide:

• Purpose of visit (tourism, business, etc.)
• Intended length of stay — Japan excludes the arrival date and counts from the following day through departure; see the worked date examples
• Accommodation in Japan (hotel name, address, phone number)
• Country/city from which you're departing
• Standard security questions (criminal history, drug offenses, etc.)

Checking your duration? For a January 1 arrival and January 15 international departure, the arrival-excluded count is 14 days. This follows the day-count example in the Japanese consulate's visa application guidance. Enter your planned trip length, not an assumed 90-day allowance.

For the field-entry explanation, see what to enter on Visit Japan Web. If you are also completing a separate visa application, our previous-stay examples explain how to report earlier visits. Keep that travel history separate from this trip's intended duration.

Review your answers carefully and submit.

Step 4: Complete the Customs Section

Continue through the customs questions inside the same combined procedure. The form uses a series of short yes/no pages and asks about:

• Items you're bringing into Japan (alcohol, tobacco, perfume, gifts, etc., where they exceed duty-free limits)
• Whether you're carrying over ¥1,000,000 in cash or financial instruments
• Whether you have any prohibited or restricted items
• Gold, commercial goods or samples, items someone else asked you to carry, and separately shipped baggage

Do not select "No" automatically because you are on holiday. The official customs declaration form asks several distinct questions, including ones unrelated to exceeding a duty-free allowance. For help with commercial goods or samples, allowances and restricted items, use our Japan Customs Declaration Guide.

Step 5: Confirm Your Unified 2D Code

Once the combined immigration and customs procedure is complete, return to the procedure screen and use its display QR code control. Confirm that the code is for immigration clearance and customs declaration, not the separate tax-free-shopping QR.

Visit Japan Web generates one unified 2D code for arrival procedures — not two separate codes. In the standard customs flow, scan that code and your IC passport at an electronic declaration terminal, ideally while waiting for checked baggage. After collecting your bags, proceed through the facial-recognition e-Gate or follow directions to a staffed inspection counter.

At the Airport: Using Your Unified 2D Code

The exact flow depends on which airport you arrive at.

Joint Kiosks (Integrated Immigration + Customs Terminals)

Joint Kiosks process immigration and customs in a single transaction. They are no longer a pilot — Japan Customs publishes the rollout by airport and terminal:

Japan Customs announced on September 18, 2026 that Narita Terminal 1 and Terminal 2 would begin Joint Kiosk operations on September 24, 2026. That announced start date has now passed; follow airport signs and staff directions for the route available when you arrive. Haneda Terminal 3 handles most of Haneda's international arrivals; Fukuoka added its immigration-flow-area kiosks in April 2026.

At a Joint Kiosk you:

1. Approach a Joint Kiosk
2. Scan your Visit Japan Web 2D code and your IC passport
3. Follow the on-screen instructions (face recognition, fingerprints for foreign nationals)
4. Follow the letter displayed on screen to the dedicated immigration booth and complete immigration inspection — the kiosk does not replace this step
5. Collect your checked baggage
6. Proceed to Customs: passengers cleared for the electronic gate can pass using facial recognition; follow staff directions to an inspection counter if required

This integrated route is designed to remove duplicate submissions and can reduce processing time when it is available; queues and any additional inspection still affect the total time.

Standard Flow (Other Airports or Joint-Kiosk Lanes Full)

Where Joint Kiosks aren't available, immigration and customs are still two separate stops — but you scan the same 2D code at both.

Immigration (passport control):

1. Find the Visit Japan Web lane where available, or proceed through general immigration
2. Scan your 2D code at the kiosk or show it to the officer
3. The officer takes your photo and (for foreign nationals 16 and older) fingerprints

Customs (terminal before baggage pickup, e-Gate after pickup):

1. Use the electronic customs declaration terminal while waiting for checked baggage when available
2. Scan your passport and 2D code at the terminal
3. Follow the on-screen instructions, then collect your baggage
4. Follow your route to the facial-recognition e-Gate or the staffed inspection counter. The QR and passport scan happens at the terminal; the e-Gate normally verifies your face

Registering Family Members

If you're traveling with family, you can register multiple travelers under one account:

1. From the home screen, tap "Details of family members traveling with you" (this is the exact label in the official manual — there is no button called "Register Traveler")
2. Add each family member's passport details
3. Check that each person is included in the correct planned entry/return, then complete their required immigration and customs information
4. Display each traveler's entry 2D code and check the name and trip before saving it

Added a family member but can see only your own QR code? Adding their passport details is only part of the setup. Check the selected traveler and planned trip, and confirm that their arrival procedure is complete. Repeat the check for every person; do not assume your code covers the whole family. Use the official operating guidance if the screen differs from the examples here.

Children: Parents can register children under their account. Children under 16 don't need fingerprinting at immigration. Each traveler — including children — still needs their own 2D code. Japan Customs says Joint Kiosk users normally complete the process one by one, but children under 135 cm cannot use a Joint Kiosk because of the equipment specification. In the standard customs flow, a child under 100 cm may pass through the e-Gate with a family member after the declaration-terminal step. Follow staff directions for your family.

Common Mistakes to Avoid

1. Name doesn't match passport Your name on Visit Japan Web must exactly match your passport — middle names, order (family name first vs. given name first), spelling. Check the Machine Readable Zone (the two lines at the bottom of your passport photo page) for the exact format.

2. Skipping the customs section Many travelers complete the immigration form but forget the customs declaration. The 2D code only includes both procedures when both sections are completed. If you skip customs, you'll be filling out a paper customs form at the airport.

3. Registering too late While you can technically complete it on airport WiFi after landing, this defeats the purpose. Do it at home where you can calmly look up your hotel address, flight details, and passport information.

4. Using a third-party paid service Visit Japan Web is 100% free. Some third-party sites charge money to "help" you register. The Digital Agency issued a notice about exactly this on 2025-06-05, stating that it never asks Visit Japan Web users to pay any fee. You don't need them — this guide and the official site are all you need.

The Digital Agency also announced that the substitute entry function was discontinued on 2025-06-02. That notice concerns a specific service feature; it does not remove the separate accompanying-family feature described above. Check the official service notices rather than paying a site that implies registration carries a government fee.

5. Not saving the 2D code offline Airport WiFi can be slow or unreliable. Screenshot your 2D code before boarding so you don't depend on connectivity right after landing.

6. Following an old guide that mentions blue/red QR codes Any guide that tells you to scan two separate QR codes is out of date. Since 2024-01-25 there is one unified 2D code for immigration and customs. The standalone Customs Declaration App that previously generated a separate code is no longer effective.

Pre-Arrival Checklist

Use this checklist to make sure you're ready before your flight. Aim to start at least a week ahead so you're not scrambling on departure day.

2+ weeks before departure

• ✅ Create your Visit Japan Web account at vjw.digital.go.jp
• ✅ Enter passport details — name exactly as printed on your passport
• ✅ Register every traveler in your party (each person needs their own 2D code)
• ✅ Review existing cover and travel insurance options. Check cancellation terms and purchase deadlines before relying on a policy for non-refundable bookings.

1 week before departure

• ✅ Confirm flight number, arrival date, and arrival airport
• ✅ Enter your accommodation address and phone number
• ✅ Complete the Immigration / Disembarkation section
• ✅ Set up an eSIM so you have data the moment you land — no scrambling for slow airport WiFi

Day before / day of departure

• ✅ Complete the combined Immigration Clearance and Customs Declaration procedure shown for each visitor
• ✅ Verify the unified 2D code displays correctly
• ✅ Screenshot the 2D code to your photo library for offline access

On arrival in Japan

• ✅ Show the 2D code at the immigration kiosk (or to the officer)
• ✅ At standard-flow airports, scan your passport and 2D code at the electronic declaration terminal, preferably while waiting for baggage
• ✅ After baggage claim, follow directions to the facial-recognition e-Gate or staffed inspection counter

Living in Singapore? Check Your Cover Before Departure

Before paying for another policy, check whether your existing card, employer or private insurance covers your Japan trip. If you need additional cover, use your actual country of residence and travel dates when comparing quotes. Travel insurance is optional and is not required to use Visit Japan Web.

Live elsewhere? Use the travel insurance comparison for your country of residence.

Supported Airports (Electronic Customs Gates)

The electronic customs declaration gates (e-Gates) are available at seven international airports:

Smaller regional airports may not have e-Gates yet — present your 2D code (or paper form) as directed at the staffed counter instead. Cruise-arrival procedures can differ by port and voyage, so confirm the current instructions from your cruise line and arrival port rather than assuming the airport flow applies unchanged.

Visit Japan Web vs. Old Systems

You might see references to "MySOS" or "Visit Japan Web (Fast Track)" online. Here's the simplified timeline:

• MySOS — used during COVID-19 for health screening. No longer exists.
• Visit Japan Web (Fast Track) — COVID-era feature for vaccine/test certificates. No longer required.
• Visit Japan Web (current, 2026) — handles immigration, customs, and tax-free shopping registration. Immigration and customs share a unified 2D code (since 2024-01-25); tax-free is a separate QR generated within the same account.

If you find guides online mentioning health declarations, vaccine uploads, or separate blue/red QR codes, they're outdated.

After You Enter Japan

Start with the journey to your hotel: choose the guide for Narita, Haneda or Kansai. Compare the route for your terminal, arrival time, luggage and hotel area before booking a transfer.

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Official service link, customs question categories and consular day-count example rechecked: 2026-10-14. Joint Kiosk procedure and rollout rechecked: 2026-10-07. Primary sources: Visit Japan Web (Digital Agency), Operating guidance and current manual links, Official customs declaration form, Consular day-count example, Announcements, Unified 2D Code Announcement (2024-01-25), Japan Customs e-Gate, Joint Kiosk guidance, and the Narita Terminal 1/2 launch announcement. The dated September 18 Customs notice gives September 24 as the start date for Narita Terminal 1/2; older overview pages may still list only Terminal 3. Procedures can change without notice — verify with the official Visit Japan Web site before travel.